3rd Floor, Protea Place, Corner Protea & Dreyer Street, Claremont
0861 660 660

Privacy policy

Welcome to the https://www.sfx.co.za/ website (including all webpages, subdomains and subparts therein contained, the “Site”) of Sikhona Foreign Exchange (Pty) Ltd (“we”, “us” and/or “our”).

This Privacy Policy sets forth Sikhona Foreign Exchange (Pty)Ltd policy with respect to information, including personally identifiable information (“Personal Data”), that is collected from Site users and visitors (including through those users’ and visitors’ agents) (“you” or “your”), including (i) registered users use our service to send money home.

Sikhona Foreign Exchange (Pty)Ltd takes the privacy of your Personal Data and other information seriously. Because of that, Sikhona Foreign Exchange (Pty) Ltd created this Privacy Policy. Please read this Privacy Policy as it includes important information regarding your Personal Data and other information.

If you have any questions or concerns, please do not hesitate to contact us by using the following link.

Consent

By using the Site or allowing someone to use the Site on your behalf, you are consenting to our collection, use, disclosure, transfer and storage in accordance with this Privacy Policy of any Personal Data or other information received by Sikhona Foreign Exchange (Pty)Ltd as a result of such use.

Information We Collect:

When you interact with us through the Site, we may collect Personal Data and other information from you, as further described below:

  1. Personal Data:

User: We collect Personal Data from you when you voluntarily provide such information when you register for access to the Sikhona Foreign Exchange (Pty) Ltd, contact us with inquiries, respond to one of our surveys or use certain Sikhona Foreign Exchange (Pty) Ltd. The Personal Data we collect includes without limitation your name, email address and other personally identifiable information. In addition, during the money order process we will collect financial information from you, more specifically which bank you use to facilitate payments to Sikhona Foreign Exchange (Pty) Ltd. Furthermore, you provide Sikhona Foreign Exchange (Pty) Ltd with information regarding the recipient of the money transfer, more specifically his name, cell phone number and relation to you.

*Privacy Policy Links: We make an effort to provide a link to this Privacy Policy in the footer of every page on the Site, including those pages on which Personal Data is collected.

  1. Non-Personal Data:

Non-Identifiable Data: When you interact with the Site, we collect certain personally non- identifiable information (“Non-Personal Data”). The Non-Personal Data we collect includes without limitation Internet Protocol (IP) addresses, domain names of your Internet Service Provider, your approximate geographic location, a record of the Site pages that you visit, the time of your visits and aggregated Personal Data that cannot be used to specifically identify you. Such information, which is collected passively using various technologies is strictly for statistical purposes and cannot, in and of itself, be used to specifically identify you.

Cookies: In operating the Site, we use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyse Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site. These cookies may be used to tailor content you see on the Site as well as other sites that you may visit in the future. Through your web browser’s option settings you may be able (i) to receive notifications when you are receiving new cookies, (ii) to disable cookies or (iii) to delete cookies. Please refer to your web browser’s help section for information on how to do this. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site’s features.

Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading.

DoubleClick: We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future when you visit other websites which display Google Ads.

Aggregated Personal Data: In an on-going effort to better understand and serve the users of the Site and Sikhona Foreign Exchange (Pty)Ltd, Sikhona Foreign Exchange (Pty)Ltd often conducts research on its customer demographics, interests and behaviour based on Personal Data and other information that we have collected. This research may be compiled and analysed on an aggregate basis and this aggregate information is strictly for statistical purposes and does not identify you personally and therefore is considered and treated as Non-Personal Data under this Privacy Policy.

Our Use of Information That We Collect:

  1. Personal Data:

Sikhona Foreign Exchange (Pty) Ltd uses the Personal Data we collect in a manner that is consistent with this Privacy Policy. Sikhona Foreign Exchange (Pty) Ltd may use the Personal Data as follows:

Specific Reason: If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.

Access and Use: If you provide Personal Data in order to obtain access to or use of the Site or Sikhona Foreign Exchange (Pty) Ltd or any functionality thereof, we will use your Personal Data to provide you with access to or use of such services or functionality and to monitor your use of such services or functionality.

Internal Business Purposes: Sikhona Foreign Exchange (Pty)Ltd  may use your Personal Data for internal business purposes including without limitation to help us improve the content and functionality of the Site, to better understand our users, to improve the Sikhona Foreign Exchange (Pty)Ltd , to protect against, identify or address fraudulent activities, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Site, Sikhona Foreign Exchange (Pty)Ltd and our business.

Marketing: Sikhona Foreign Exchange (Pty) Ltd may use your Personal Data to contact you in future marketing and advertising purposes, including without limitation to inform you about services or events we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising on the Site that we believe might be of relevance to you. If Sikhona Foreign Exchange (Pty) Ltd intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

FICA Documents

Sikhona Foreign Exchange (Pty) Ltd collects personal data from you, which you voluntarily provide during the registration process for the Sikhona Foreign Exchange (Pty) Ltd. The collection and storage of these documents (Proof of ID, Proof of Income, Proof of Residence) are a legal requirement imposed on Sikhona Foreign Exchange (Pty) Ltd by the Financial Intelligence Centre Act (FICA). By providing these documents and agreeing to our terms you are agreeing that the FIC (Financial Intelligence Centre) may at any time request these documents from Sikhona Foreign Exchange (Pty) Ltd with regard to a FICA audit or on any other grounds. Sikhona Foreign Exchange (Pty) Ltd has to and will provide the FIC with these documents when upon request.

You agree that the information you provide to Sikhona Foreign Exchange (Pty) Ltd upon registration for FICA purposes and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. If we have reason to believe that the information or documents you have provided us with are false and tampered with in any way, we will immediately close your account and notify any relevant authority.

South African Reserve Bank Reporting

For every successfully completed money order and corresponding pay-out, Sikhona Foreign Exchange (Pty) Ltd issues the South African Reserve Bank with a report. This report includes your personal details, the recipient’s personal details, as provided by you and details of the completed transaction (money order, payment, pay-out). Sikhona Foreign Exchange (Pty) Ltd takes your personal details from the FICA documents you submit to us. By submitting the FICA documents and using the Sikhona Foreign Exchange (Pty) Ltd service you agree to let Sikhona Foreign Exchange (Pty) Ltd take your personal details from the FICA documents and use them for Sikhona Foreign Exchange (Pty) Ltd SARB reporting as prescribed by law.

Sikhona Foreign Exchange (Pty) Ltd will not be responsible for any legal proceedings of any kind brought against you by any private, government or financial institution or body of any kind, due to the information that Sikhona Foreign Exchange (Pty) Ltd has passed on these institutions or bodies.

You agree that the information you provide to Sikhona Foreign Exchange (Pty) Ltd for SARB reporting purposes and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. If we have reason to believe that the information or documents you have provided us with are false and tampered with in any way, we will immediately close your account and notify any relevant authority.

The personal data we collect includes without limitation your name, address and other personally identifiable information.

  1. Non-Personal Data:

Because Non-Personal Data cannot be used to personally identify you, Sikhona Foreign Exchange (Pty) Ltd may use such information for any lawful purpose.

Out Disclosure of Information That We Collect:

  1. Personal Data:

Sikhona Foreign Exchange (Pty) Ltd is not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. Therefore, Sikhona Foreign Exchange (Pty) Ltd will not sell your Personal Data to third parties, including third party advertisers. There are, however, certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without your consent, as set forth below:

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. Subsidiaries and Affiliates: We may also share your Personal Data with our subsidiaries and/or affiliates for purposes consistent with this Privacy Policy. Our subsidiaries and affiliates will be bound to maintain that Personal Data in accordance with this Privacy Policy.

Agents, Consultants and Related Third Parties: Sikhona Foreign Exchange (Pty) Ltd, like many businesses, sometimes engages other companies to perform certain business-related functions. Examples of such functions include mailing information, ticket fulfilment, maintaining databases and processing payments. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.

Legal Requirements: Sikhona Foreign Exchange (Pty) Ltd may disclose your Personal Data if required to do so by law (including, without limitation responding to a subpoena or request from law enforcement, court or government agency) or in the good faith belief that such action is necessary (i) to comply with a legal obligation, (ii) to protect and defend the rights or property of Sikhona Foreign Exchange (Pty) Ltd , (iii) to act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) to protect against legal liability.

  1. Non-Personal Data:

Because Non-Personal Data cannot be used to personally identify you, Sikhona Foreign Exchange (Pty) Ltd may disclose, transfer or share Non-Personal Data for any lawful purpose.

Your Choices:

You have several choices available when it comes to your Personal Data:

Limit the Personal Data You Provide: You can use the Site without providing any Personal Data or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain Site functionality and/or Sikhona Foreign Exchange (Pty) Ltd. For instance, in order to open a Sikhona Foreign Exchange (Pty) Ltd account, your name, cell phone number and FICA documents will be required.

Opt Out: You can “opt out” of receiving Sikhona Foreign Exchange (Pty) Ltd newsletter emails by clicking on the “unsubscribe” link in newsletter emails. It may take up to 24 hours for us to process an unsubscribe request. Note that you cannot unsubscribe from Sikhona Foreign Exchange (Pty) Ltd communications via the Site. You can stop receiving Sikhona Foreign Exchange (Pty) Ltd communications only by contacting us at [insert ink] and closing your account. Even after you opt out of all communications, Sikhona Foreign Exchange (Pty) Ltd will retain your Personal Data and Non- Personal Data in accordance with this Privacy Policy, however, we will no longer use it to contact you.

Exclusions:

This Privacy Policy does not apply to any Personal Data collected by Sikhona Foreign Exchange (Pty) Ltd other than Personal Data collected through the Site. This Privacy Policy shall not apply to any unsolicited information you provide to Sikhona Foreign Exchange (Pty) Ltd or another user or visitor through the Site or through any other means. This includes, but is not limited to, information posted to any public areas of the Site, such as bulletin boards, any ideas for new products or modifications to existing products, claim or demand letters, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and Sikhona Foreign Exchange (Pty) Ltd shall be free to reproduce, use, disclose, distribute and exploit such Unsolicited Information without limitation or attribution.

Children:

Sikhona Foreign Exchange (Pty) Ltd does not knowingly collect Personal Data from children under the age of 18. If you are under the age of 18, please do not submit any Personal Data through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Site without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Data to Sikhona Foreign Exchange (Pty) Ltd through the Site, please contact us and we will endeavour to delete that information from our databases.

Links to Other Web Sites:

This Privacy Policy applies only to the Site. The Site may contain links to other websites not operated or controlled by Sikhona Foreign Exchange (Pty) Ltd (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Site do not imply that Sikhona Foreign Exchange (Pty) Ltd endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Storage and Security:

Sikhona Foreign Exchange (Pty) Ltd may store Personal Data itself or such information may be included in databases owned and maintained by affiliates, agents or service providers. Sikhona Foreign Exchange (Pty) Ltd takes what it believes to be reasonable steps to protect the Personal Data provided via the Site from loss, misuse, unauthorized access, inadvertent disclosure, alteration, and destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Site may not be secure. You should, at all times, take special care in deciding on the information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data via the Internet.

Privacy Laws:

Use of the Site and Sikhona Foreign Exchange (Pty) Ltd Services are subject to the laws of the Republic of South Africa and this Privacy Policy.

Other Terms and Conditions:

Your access to and use of the Site is subject to our Terms and Conditions.

Change to Sikhona Foreign Exchange (Pty) Ltd Privacy Policy:

The Site and our business may change from time to time. As a result, at times it may be necessary for Sikhona Foreign Exchange (Pty) Ltd to make changes to this Privacy Policy. Sikhona Foreign Exchange (Pty) Ltd reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice to you. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Access to Information; Contacting Company:

To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Site. Please also feel free to contact us if you have any questions about Sikhona Foreign Exchange (Pty) Ltd Privacy Policy or the information practices of the Site. You may contact us at the following address: customercare@sfx.co.za.